Jeff Bezos took a big gamble when he founded Amazon to sell books online. He left a lucrative job at a hedge fund and moved across the country with his wife to be near the largest book warehouse in the world. They ran Amazon out of their two-bedroom home, using desks Bezos made from doors. His parents invested much of their life savings. Bezos told them Amazon would probably fail.
Instead, the success of Amazon transformed his life. Amazon is worth about two trillion dollars today, one of only about a dozen businesses with a valuation that requires thirteen digits. For a time, Bezos was the richest man in the world. He now has homes scattered across the country, and he can live in luxury around the globe aboard his $500 million yacht.
Commerce has also transformed our lives. In his 1776 Wealth of Nations, pioneering economist Adam Smith describes the transformation of the world we now call the Industrial Revolution. Expanding markets enabled increased specialization, and increased specialization fostered technological innovation. Much of the world today lives in a comfort and safety that would have been nearly unimaginable before the Industrial Revolution.
However, our experience of life is shaped as much by our attitudes as our circumstances. Joy can be found even in trying circumstances, and misery even in comfortable. Much of religion and moral philosophy addresses attitude. The effect of commerce on our lives may therefore depend not only on how commerce shapes our circumstances, but also on how it shapes our attitudes.
Modern economics focuses on circumstances, but Smith was a moral philosopher, and he also investigated the relationship between commerce and character. For example, he compares the effects of trading with the public favorably to those of depending on the largesse of royalty.
In mercantile and manufacturing towns, …they are in general industrious, sober, and thriving…. In those towns which are principally supported by the…residence of a court, …they are in general idle, dissolute, and poor….1
However, Smith does not believe that all of the effects of commerce are positive. For example, the Industrial Revolution created many highly repetitive manufacturing jobs, and Smith worries about the stultifying effects of such repetition.
The man whose whole life is spent in performing a few simple operations, of which the effects, too, are perhaps always the same, or very nearly the same, has no occasion to exert his understanding, or to exercise his invention, in finding out expedients for removing difficulties which never occur. He naturally loses, therefore, the habit of such exertion….2
Many religious and philosophical traditions emphasize our attitudes toward others. For example, in Christian scripture, when Jesus is asked about the greatest commandment, he responds with a commandment about loving God and then continues, “And the second is like it: ‘Love your neighbor as yourself’” (Matthew 22:39 NIV). We interact with others through markets, so markets may shape our attitudes toward others. In one famous passage, Smith notes the role of self interest in commerce.
It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest. We address ourselves, not to their humanity but to their self-love, and never talk to them of our own necessities but of their advantages.3
Markets create conflict between our interests and those of our neighbors. Sellers compete with one another for buyers, and buyers compete with one another for goods. Employers compete for employees, and employees compete for jobs. Sellers haggle with buyers over prices, and employers haggle with employees over wages. Indeed, as Smith emphasizes, markets require competition to function well.
However, Smith still characterizes commerce as a “a bond of union and friendship.”4 A striking aspect of Smith’s passage on the role of self interest in markets is that the participants are, in fact, considering the interests of their trading partners. Because market exchange is voluntary, we cannot advance our interests without advancing the interests of others. Our neighbors will not trade with us unless they also benefit. Smith writes,
The real and effectual discipline which is exercised over a workman is…that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.5
Bezos understands the power of the customer. In his annual letters to Amazon shareholders, he describes his focus on customers again and again. For example, in his 1998 letter, he writes,
We intend to build the world’s most customer-centric company…. I constantly remind our employees to be afraid, to wake up every morning terrified. Not of our competition, but of our customers. Our customers have made our business what it is, they are the ones with whom we have a relationship, and they are the ones to whom we owe a great obligation….6
Bezos also warns about focusing exclusively on our own interests. In his letters and speeches, he describes the difference between missionaries and mercenaries. Mercenaries care only about money. Missionaries are trying to improve the world. Bezos wants a team of missionaries, because “missionaries build better products.”7
Missionaries love their product…and love their customers…. By the way, the great paradox here is that it’s usually the missionaries who make more money….8
Bezos benefitted investors as well as customers. Although Bezos built a vast fortune for himself, the majority of the value he created accrued to others. In a 2018 speech, after Forbes magazine declared him the richest person in the world, Bezos says,
It’s something people are naturally curious about, but I have never sought the title of “world’s richest man.” …if you look at the financial success of Amazon and the stock, I own 16 percent of Amazon. Amazon’s worth roughly $1 trillion. That means that over twenty years we have built $840 billion of wealth for other people…and that’s great. That’s how it should be.9
Elsewhere, Bezos explains how the success of Amazon funded the retirement of many through pension and mutual funds. Among those who retired more comfortably were his parents, whose savings he gambled when he founded Amazon. That modest initial investment has been estimated to have grown to tens of billions of dollars.
Commerce has the potential to shape both our circumstances and our attitudes. Although markets provide opportunities to improve our own circumstances, markets also force us to consider the interests of others. Because market exchange is voluntary, we profit only by offering what others want. Through markets, we take care of ourselves by taking care of others.
- Adam Smith, An Inquiry into the Nature and Causes of the Wealth of Nations (Amherst, New York: Prometheus, 1991), 275 – 276. ↑
- Smith, Wealth of Nations, 637. ↑
- Smith, Wealth of Nations, 20. ↑
- Smith, Wealth of Nations, 382. ↑
- Smith, Wealth of Nations, 138. ↑
- Jeff Bezos and Walter Isaacson, Invent and Wander: The Collected Writings of Jeff Bezos (Boston: Harvard Business Review Press, 2021), 39 – 40. ↑
- Bezos and Isaacson, Invent and Wander, 83. ↑
- Bezos and Isaacson, Invent and Wander, 216. ↑
- Bezos and Isaacson, Invent and Wander, 205. ↑
